Service Availability
Tara aims to maintain reliable platform availability for customers, excluding planned maintenance, force majeure, and third-party outages.
Support Channels
Support requests can be raised through official communication channels or by emailing our team.
Response Time
Standard response timelines may vary based on issue severity, business hours, and subscription plan.
Maintenance
Scheduled maintenance may be performed to improve security, performance, and platform stability.
Incident Handling
Critical incidents are prioritized for investigation, resolution, and customer communication.
Exclusions
SLA commitments do not apply to issues caused by customer-side systems, internet outages, misuse, unauthorized changes, or third-party services.
Contact
For SLA or support queries, email hrms@nonceblox.com.